Frequently asked questions

Pre-sales

Is there a free trial?

Yes — 15 days on main-node licenses. Card required at signup so the subscription rolls over automatically when the trial ends. Cancel any time before the trial ends in the customer portal.

Do you offer refunds?

No. The trial is the time to verify MaxPanel works for you. If you file a chargeback, we revoke the license immediately.

Can one license run multiple servers?

No. Licenses are per-server. Each license binds to one server's fingerprint. You can rebind a license to a new server (e.g. after a rebuild) from the customer portal.

Do you offer mail-node licenses without trials?

Yes. Mail-node licenses are a separate plan with no trial — the product needs a paired main node to function, so we want you to have a working main node first.

What hardware do I need?

For the panel itself:

  • 2 vCPU / 4 GB RAM / 40 GB disk handles ~25 customers comfortably.
  • 4 vCPU / 8 GB RAM / 80 GB disk handles ~100 customers.
  • Beyond that, scale by separating mail to a mail node.

/home must be on XFS with pquota for disk quotas to work.

Licensing

What happens if my license server can't reach the internet?

The panel polls our license server every 6 hours. If it can't reach us, it keeps running with the cached state. After the cached state expires (we err on the side of "stay running"), it locks until connectivity returns.

What does "rebind" mean?

Each license is tied to a specific server (a "fingerprint" derived from the box). If you migrate to new hardware, log into the customer portal and rebind — the new fingerprint replaces the old one and a fresh token is issued. Old token stops working immediately.

Can I be a reseller and resell MaxPanel licenses?

No. The MaxPanel license is for you running a hosting business. Your hosting customers don't need their own MaxPanel licenses — they get accounts inside your panel.

Operations

Can I run MaxPanel inside a container?

We don't support it. The panel manages systemd, cgroups, mount namespaces, and XFS quotas — all of which are awkward inside a container and easy to get subtly wrong. Bare metal or a real VM.

What about high availability?

Out of scope at launch. The main↔mail split is role separation, not HA. If the panel crashes, customers' websites + mail keep running (those are nginx/Apache/postfix/dovecot, not the panel). The panel itself is what's not HA.

How do backups work?

Restic-backed, scheduled, dedup-friendly. Destinations: S3, SFTP, local. See Backups for the long version.

Support

How do I get help?

In order:

  1. Search these docs.
  2. Email support@maxpanel.cenmax.in.
  3. For urgent production issues, mention "urgent" in the subject.

Do you offer phone support?

No. Email only. We respond within one business day; usually faster.