Sales questions, support, billing, security — everything runs through our ticket system. It's the fastest way to reach us and it keeps your request tracked from first reply to resolved.
"Does it do X?", pricing, partnerships — open a ticket and we'll get back to you.
Already a customer and something's not working? Open a ticket — mark it urgent if it's down. Most account actions are also self-serve in the customer portal.
Invoices, plan changes, cancellations — handled through the ticket system, or self-serve in the customer portal.
Found a vulnerability? Report it through the ticket system — we acknowledge within 48 hours. PGP key on request.